Screenshots help us understand and resolve your issue faster! Here's how to capture them:
Windows
Full Screen:
- PrtScn - Copies to clipboard
- Win + PrtScn - Saves to Pictures folder
- Win + Shift + S - Snipping Tool
- Alt + PrtScn - Current window only
Pro Tip: Use Win + Shift + S to select exactly what you want to capture!
Mac
Full Screen:
- ⌘ + Shift + 3 - Saves to Desktop
- ⌘ + Shift + 4 - Select area
- ⌘ + Shift + 4 + Space - Window only
Pro Tip: Add Ctrl to copy to clipboard instead of saving!
Mobile Devices
iPhone/iPad:
- With Home Button: Home + Power
- Without Home Button: Volume Up + Side Button
Android:
- Most devices: Volume Down + Power
- Samsung: Power + Home (older) or Volume Down + Power
Linux
GNOME/Ubuntu:
- PrtScn - Full screen
- Alt + PrtScn - Current window
- Shift + PrtScn - Select area
KDE:
- Use Spectacle (built-in screenshot tool)
- Meta + PrtScn - Quick screenshot
📋 Best Practices for Support Screenshots
- Show the whole page - Include the URL bar and any error messages
- Highlight the problem - Circle or arrow pointing to the issue
- Include browser info - Tell us which browser you're using
- Multiple screenshots - Show the steps that led to the problem
- Good lighting - If taking a photo of your screen, ensure good lighting
📁 Accepted File Types
Images: PNG, JPG, JPEG, GIF, WebP
Documents: PDF, DOC, DOCX, TXT
Size Limit: 10MB per file, maximum 3 files